You never think you're going to need a lawyer at 11 PM at night but it happened to us. A phone call to Lloyd Nadel and within 15 minutes I was talking to the lawyer himself - not an associate or paralegal. He followed through our whole ordeal with him. There was never a problem getting him directly on the phone. Even afterward when we had questions, he talked to us about the situation and worked with us. Right from the beginning he laid out all of the options available to us and talked to the officers he needed to talk to. Under the circumstances, I feel he did the best he could. I wish we had been able to talk to him before the police were involved so we would know what to do, but he worked with our situation and brought about the best possible outcome.